Interim Operations Management

Interim team

Having to maintain your current service levels on existing products/services and then supporting a new one is always a tall order in any business. Using an interim operations team will remove much of the operational worry. Ask yourself how many people are watching this launch: press, all levels in your business, competitors, suppliers, shareholders, etc…

BPM

Ineffective business processes or workflows add significant commercial, technical and operational risk to your business. BCi can assist by helping the business identify, adapt, create and implement effective processes.

Handover

Throughout the interim operation of the platform BCi will steadily train and pass platform responsibility to the permanent team. This will be supported by documented training and off-site training where required.

More than just experience…

Experience counts for a large part of our success, but understanding the customer is what really makes the difference.

The BCi team is drawn from a number of operators within the UK and across Europe. The team have worked in roles as diverse as network planning, service and business transformation, operations, product design and development and marketing.

We understand operators’ key concerns around project risk and business delivery.

BCi systems integration involves much more than just experienced personnel. BCi has invested heavily in technology infrastructure to support its integration clients. Based at the Southampton University Research Park, the BCi Solution Centre allows us to test and develop concepts and ideas in partnership with clients, helping them to develop proof of concept platforms with minimal capital outlay.

As part of our commitment to support services, BCi has a sizeable range of test equipment available for use by clients in the integration process. This has been proven to be an invaluable aid in shortening project lead times where access to test equipment is important.

Long term commitment

BCi’s commitment to our clients is for the long term. Whether under contract or not, we will always be a resource available to our clients to advise, support and educate when necessary.

As an employee-owned company, with no exclusive alliances with third-party vendors or service providers, we are answerable to our clients and ourselves only. This independence means the advice we give to clients, and the work we deliver, is unencumbered by any considerations other than what is best for our clients’ business.